1.1. The defects of the sold goods are removed, quality goods are exchanged/returned, low-quality goods are exchanged, returned in accordance with the 2014 July 22 d. By the resolution of the Government of the Republic of Lithuania no. 738 of the approved “Rules of Retail Trade”, the Civil Code of the Republic of Lithuania and other valid legal acts of the Republic of Lithuania. In all cases, money for returned goods is transferred only to the payer’s bank account.

1.2. Good quality food items are non-exchangeable and non-refundable, unless otherwise decided by the Seller. Packaged goods of suitable quality that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons can also be exchanged and returned only with the consent of the Seller.

1.3. The Buyer can return a quality product, if the Seller agrees with it, within 14 calendar days from the day of delivery of the product, if the quality product is returned in accordance with the terms of these Rules, and recover the money paid for it in accordance with the procedure and terms set forth in these Rules (money-back guarantee).

1.4. In order to return the high-quality product(s), in accordance with clause 11.3, within 14 (fourteen) calendar days from the day of delivery of the goods to the Buyer, the Buyer must notify the Seller in writing by e-mail. by e-mail to info@biovitup.com indicating the name of the product to be returned, the order number and the reasons for the return. After receiving the request, the Seller contacts the Buyer within 2 (two) working days and, if he agrees with the return of quality goods, coordinates the details of the return or exchange of the quality goods, or informs the buyer that he does not agree with the return of quality goods.

1.5. When returning quality goods, the following conditions must be observed:

1.5.1. The returned item must be in its original, neat packaging;

1.5.2. The product must be undamaged by the Buyer;

1.5.3. The product must be unused, without losing its commercial appearance (labels, seals, protective film intact, etc.);

1.5.4. When returning goods, it is necessary to present the document of their purchase.

1.6. The returned item must be in the same package as the Buyer received it.

1.7. The seller, convinced that the quality product meets the conditions set out in these Rules, returns the money to the payer’s bank account within 9-14 working days or, at the buyer’s request, replaces the returned quality product with a new one within the same period. The Seller has the right to refuse to accept the goods returned by the Buyer, if the conditions for the return of goods specified in these Rules have not been followed.

1.8. High-quality and low-quality Goods can be returned at the Buyer’s option:

1.8.1. By courier (arrival of the courier, collection of the parcel at the address specified by the Buyer and delivery to the Seller at the Buyer’s expense);

1.8.2. In post offices (the Buyer returns the Goods at his own expense at a post office of his own choice).

1.9. When returning or exchanging quality goods after 14 days, but before the end of the 30-day period from the day the Buyer received the goods, the Buyer will not be reimbursed for the delivery costs paid by him to the Seller, and the Buyer will also pay all delivery costs associated with the return and / or exchange of quality goods.

1.10. The Seller reimburses the Buyer for the costs incurred by the Buyer in returning the defective goods in the Republic of Lithuania, after being convinced that the Buyer returned the goods precisely because of inadequate quality, in accordance with the conditions of these Rules and the legal acts of the Republic of Lithuania.